If your device has been identified or marked as compromised via Ledger Recover you can order a replacement device free of charge.
Ledger Live will secure your private keys and you will be able to access and manage your Crypto, Order New Devices & Cancel Recover Requests.
You'll need to get your seed phrase for the old ledger device to verify you are a ledger customer.
Ledger does not keep a copy of your recovery phrase.
Your recovery phrases can have 12, 18 or 24 words. You must enter all words to access your crypto.
Enter the first letters of Word #1 by selecting them with the right or left button. Press both buttons to validate each letter.
Choose Word #1 from the suggestions. Press both buttons to validate.
Due to a breach on your device, we need to order you a new one.
Ledger needs to import your old seed to your new device.
Enter your 12 word seed phrase to continue with your order.